The Official KSAND Kent Sandvik Web Site

Producer, guitar player, composer and maker of noise.

Patience is Virtue when Dealing with Fedex

Posted on | September 13, 2007 | 2 Comments

fedex.pngThe Fedex web tracking site said that the Logic Studio delivery would happen tomorrow, and of course FedEx stopped by our house today 1pm when nobody was home. Then to try to get them to reschedule the shipment, that didn’t work, even after multiple phone calls to FedEx. And they can’t call the driver who is working until 8pm, of some bizarre reason I can’t understand, in this age of cell phones.

It’s not the first time FedEx has done this to us — it seems they think that Silicon Valley is a ma-and-pa household, with the mother sitting home and cooking all day long, waiting for FedEx to show up. And you can’t even drive to their place and pick up a package, just wait until they arrive again, most likely tomorrow 1pm and nobody is home again. So I need to put out a slip and hope that the package will not disappear while it’s delivered, or hurry home when I could see on the web site that our friend FedEx the delivery man shows up.

Anyway, I hope to get the new Logic package for the weekend, as then I have plenty of time to install it and go through the paces. I think there will be a lot of new Logic users out there, so I will post more Logic postings on this blog, not intro material, rather articles so anyone gets into the ‘Logic philosophy’ when using this amazing package.

As long as FedEx is delivering, of course.


2 Responses to “Patience is Virtue when Dealing with Fedex”

  1. Darryl Miller
    September 16th, 2007 @ 10:09 AM

    I had the same problem with FedEx :(…I paid for overnight delivery to get my film Dark One to HotDocs 2007(HotDocs is the biggest North American Feature Documentary festival) where it was nominated for best Canadian Doc….IT TOOK FOUR DAYS…they said the address was incomplete which was a lie and they didn’t seem to care about when it would get there(YET…there were 1800 entries world wide that sent stuff to the exact same address with no problem)….same thing….it stayed at the office and they refused to call the driver. FedEX is off my list forever….I worked on the film for nine years yet they lose it for four days…WHAT A JOKE !!!

  2. Kent Sandvik
    September 16th, 2007 @ 6:16 PM

    To be fair, someone told me later that at the Apple site there’s a special option to print out a waiver that you place on the door so they will drop the package without taking it with them for next day re-delivery.

    Anyway, it was interesting talking to the Fedex support when I tried to get the package the same day, I got different answers how to proceed…

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